• Making the Most of Word in Your Business "How to Control Bullets in Microsoft Word" by Shauna Kelly [updated May 2004] Retrieved on September 24, 2006 from http://www.shaunakelly.com/word/bullets/controlbullets.html
  A link from the Microsoft Word Assistance instructions-- I chose this area of help because I have a suspicion that I'll be needing this information possibly forHP#2--Instruction
• Using outline view with long documents in Word [n.d.] Retrieved from http://office.microsoft.com/en-us/assistance/HA010569191033.aspx , on September 24, 2006
  It's so very cool that Microsoft hasn't forgetten those people that use the "older" operating systems [OS], like me who uses Word 2000. In the future, [not so distant?] I will be indebted to all involved who created and then, recommended (this means you, Shelley!) this portion of MS Word.